Description of services

The purpose of this site is to provide a simple and convenient service to consumers, for home delivery or self-collection, of Seafood and other products. The interactive menu allows customers to build and submit orders at the click of a button.

In order to place an online order, we recommend the user must ‘Sign In’ with a unique “user name” and “password”. The “user name” shall be personal to the member and the same “user name” is not given to two different members. The user can change the password at any time. It is solely the user’s responsibility to select and protect their username and password. Salmon-farm.com is not liable for any problems, which may arise from the use of a password. Salmon-farm.com does not share the user information with third party companies.

How to make an order and how it is processed

Once you have selected your order from the menu, you will be given the opportunity to submit your order by clicking on the “Checkout” button. Please note it is important that you check the information you enter and correct any errors before clicking on the “Checkout” button. On receipt of your order, Salmon farm will begin processing your order and we will send a Mail on the final page that your order has been received. Certain orders may take up to 48 hours for delivery as we may need time for processing. You will be notified by email accordingly.

Payment can be made by cash on delivery, card payment on delivery, and card payment online (coming soon). Where any payment you make online is not authorized, you will be returned to the previous page on the website and we shall not be obliged to provide the services.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information and we will notify you immediately of any such cancellation.

Once the order is confirmed, the user may be able to cancel the order within 30 minutes by sending an email to ONLINE@SALMON-FARM.COM OR cs@salmon-farm.com with the reference number of the order. Refunds will be processed within 48 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank.

Product delivery

We aim to deliver only high quality fresh and frozen product to every order. Kindly ensure to check and confirm your items on delivery and return any unsatisfactory items to the driver at the time of the delivery. Please make sure to raise any delivery or quality concern to the driver at the time of delivery. Please be informed that we are unable to accept returns later due to potential health and safety issues. For any other concerns please email us at Online@salmon-farm.com  within 12 hours of delivery.

Buyers are solely responsible for verifying the accuracy of delivery addresses, and Salmon farm shall have no liability or responsibility for any erroneous addresses. Please be aware that Salmon farm will do everything they can to meet the delivery time specified. We will inform you if we become aware of an unexpected delay.

During any product delivery, if the client is not available in the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

Refund and Return policy

Salmon farm takes customer satisfaction very seriously. In the case of problems with your order, please send us an email on online@salmon-farm.com  and we will assist you. Inappropriate cases, if you have already been billed by Salmon-farm.com,

Salmon farm will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Refunds will be done only through the Original Mode of Payment.

Prices and availability

Salmon farm  reserves the right to update the prices at any time. While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In such cases: if you did not receive your order or received an incorrect order, you will be issued a full refund; if part of your order is missing, we will issue a partial refund for the price of the undelivered quantity. In every event, we will do our best to ensure your satisfaction.

Payment Method

The payment can be processed thru the following ways

1-           Cash on delivery

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